Frequently asked questions
1. Product & Services Information
What ingredients are used in Whiskit products?
Our products are made with high-quality, natural ingredients, including real meat, fresh vegetables, and essential nutrients. The detailed ingredient information is mentioned on our product page.
Are Whiskit products suitable for cats with allergies or special dietary needs?
"Yes, we offer specific formulas for cats with allergies and dietary restrictions. Please check our product descriptions for more details."
How are Whiskit products made?
Our products are crafted in certified automated manufacturing facilities with strict quality control to ensure the highest standards of safety and nutrition.
Are Whiskit products formulated with professional guidance?
Yes, our products are formulated with the guidance of nutritionists and veterinarians to ensure they meet the nutritional standards and are safe for your pet.
Do you provide expert advice or consultations about pet nutrition?
"Yes, we offer expert advice on pet nutrition. Please contact our customer service to connect with one of our pet nutrition consultants.”
2. Ordering and Shipping
How do I place an order?
Browse our cat food prices and products, choose your flavor, bag size and pack quantity, then add your selection to the cart and follow the checkout process.
What payment methods do you accept?
We accept all major credit cards and offer a cash on delivery service
How can I track my order?
Once your order is shipped, you will receive a tracking link via email.
What are the shipping costs and delivery times?
Shipping costs within Pakistan are Rs. 300 per order, and delivery typically takes 1-3 business days
3. Returns and Refunds
What is your return policy?
You can return products within 14 days of purchase for a full refund.
How do I return a product?
Contact our customer service for a return authorization and instructions.
How long does it take to process a refund?
Refunds are processed within 10-12 business days after we receive the returned item.
