We deliver across Pakistan, wherever our courier partners operate. We cannot deliver to areas outside their network, and we do not ship internationally.

• The same charge applies everywhere in Pakistan and to every payment method.
• Free delivery applies only when your order is more than Rs 3,000. An order of exactly Rs 3,000 pays Rs 280.
• The Rs 3,000 is measured after any discount.
• Discount codes apply to products only. They do not reduce the delivery charge.
• Free sample orders pay the standard Rs 280 delivery charge.

We dispatch orders Monday to Saturday. Our couriers collect orders between 3 PM and 6 PM (Pakistan time). We do not dispatch on Sundays or public holidays.

For your order to go out the same day, it must be ready by 3 PM:

• Cash on delivery: you have confirmed your order with us.
• Prepaid (card, wallet or bank transfer): your payment has been received and verified by our team.
• We have your complete delivery details, and the product is in stock.

Orders that are ready after 3 PM, or placed on a Sunday or public holiday, are dispatched on the next working day.

Delivery usually takes 1 to 4 working days after dispatch. Couriers deliver Monday to Saturday. This is an estimate, not a guarantee. Sales periods, holidays, weather and courier delays can sometimes slow deliveries.

Once your order is dispatched, we email you a tracking link and number. You can also ask for your tracking details at any time on WhatsApp at +92 3111 475 111.

Please give your complete address, including your house or flat number, and a phone number the courier can reach you on. Double-check your address before placing your order.

If you need to change your address, contact us as soon as possible. We can only change the address before your order is dispatched.

We are not responsible for delays or failed deliveries caused by an incorrect or incomplete address.

If your parcel has not arrived within 4 working days of dispatch, or tracking has stopped updating, please contact us with your order number. We will follow it up with the courier and raise a formal complaint if needed.

If the courier confirms your parcel has been lost in transit, we will send you a free replacement.

The courier will try to deliver your parcel up to 2 times. If delivery still fails, the parcel is returned to us and we will contact you.

If the delivery failed because of you (you were not available, refused the parcel, or gave an incorrect address):

• Prepaid orders: you can choose a refund of the amount you paid for the product, minus the Rs 280 original delivery charge, or re-delivery, for which a new delivery charge applies under section 2.
• Cash on delivery orders: we may ask you to pay in advance for future orders.

If the delivery failed because of the courier or because of us, we will send your order again free of charge or give you a full refund.

• WhatsApp and phone: +92 3111 475 111
• Email: info@whiskit.com.pk
• Address: Nootra Foods, 1st Floor, 6-S Block, DHA Phase 2, Lahore