Whiskit is a cat food brand, offering Chicken Delight and Tuna Treats, operated by Nootra Foods, 1st Floor, 6-S Block, DHA Phase 2, Lahore, Pakistan.
Email: info@whiskit.com.pk · Phone and WhatsApp: +92 3111 475 111

You must be 18 or older to place an order, or have the permission of a parent or guardian.

• All prices are in Pakistani Rupees (PKR) and include any applicable taxes.
• Delivery charges are shown separately at checkout. See our Shipping Policy.
• Product descriptions, images and prices may change without notice. Images are for illustration, and packaging may vary.
• We try to make sure all product information and prices are correct. If we find a pricing error in your order, we will contact you before dispatch. You can then confirm the order at the correct price or cancel it for a full refund.

• When you place an order, you will receive an order confirmation. This confirms that we have received your order. Your order is accepted when we dispatch it or, for cash-on-delivery orders, when you have confirmed it with us.
• We may contact you by phone or WhatsApp to confirm your order and delivery details.
• We may limit the quantity of products per order or per customer.

We accept:

• Debit and credit cards, and mobile wallets, at checkout;
• Cash on delivery (COD);
• Bank transfer to our official account:

Card and wallet payments are processed securely by our payment processor. We never see or store your full card number. By paying, you confirm that you are authorised to use the payment method you provide.

After a bank transfer, please send us your payment receipt and order number. Prepaid orders are dispatched once we have verified that the payment was received.

Our bank details never change. If anyone sends you different account details in Whiskit's name, do not pay. Contact us at info@whiskit.com.pk first. We will never ask for your OTP, passwords or card security code (CVV).

By you: you can cancel free of charge until 3 PM (Pakistan time) on the day your order is due to be dispatched. If you have paid, we refund you in full, including delivery.

By us: we may cancel or decline an order if a product is out of stock, there is a pricing error, we cannot deliver to your address, or we suspect fraud or misuse. If we cancel, we refund everything you paid, including delivery.

If you refuse cash-on-delivery parcels, we may ask you to pay in advance for future orders.

Delivery is covered by our Shipping Policy. Cancellations, returns, refunds and exchanges are covered by our Refund and Return Policy. Both form part of these terms.

New customers can request a one-time free sample of 100 g Chicken Delight and 100 g Tuna Treats. The food is free; the standard Rs 280 delivery charge applies.

The free sample is limited to one per person, phone number, address and household. A household that has already received a free sample, or has already placed a regular order, cannot receive another free sample. We may check eligibility before sending a sample.

• Discount codes and seasonal offers apply only on their own stated terms and for the stated period.
• Some codes are issued to specific customers and cannot be used by others.
• Discounts apply to products only, not to delivery charges.
• Codes cannot be exchanged for cash.
• We may withdraw an offer at any time, but this will not affect orders already placed.

• Whiskit is made for cats only and is suitable for cats and kittens from 3 months of age.
• Please follow the feeding guidance on the pack, and switch your cat to Whiskit gradually using the 7-day transition guide printed on the pack.
• Every cat is different. If your cat shows signs of illness or an adverse reaction, stop feeding Whiskit and consult a vet promptly.
• Whiskit is a cat food, not a medicine or prescription diet. Feeding guidance is general and does not replace advice from your vet.
• Store packs in a cool, dry place and use them within 6 months of opening, and before the expiry date printed on the pack.

Our customer service team is available Monday to Saturday, 10 AM to 6 PM (Pakistan time), on WhatsApp, phone and email. We aim to reply as quickly as possible during working hours, and by the next working morning to messages received outside them.

We are closed on Sundays and on:

• Eid al-Fitr and Eid al-Adha: the day before Eid and the first two days of Eid;
• 10 Muharram;
• Pakistan Day (23 March);
• Quaid-e-Azam Day (25 December).

If you are unhappy with your order or our service, please contact us first. If a complaint cannot be resolved straight away, we will keep you updated until it is.

If you have paid by card, please talk to us before raising a dispute or chargeback with your bank. We can usually resolve the issue more quickly.

You agree not to:

• use our website for any unlawful purpose or in breach of these terms;
• try to gain unauthorised access to our systems or interfere with how the website works;
• give false, misleading or fraudulent information when placing an order.

All content on www.whiskit.com.pk, including the Whiskit name, logo, product designs, images and text, belongs to Nootra Foods. You may not copy or use it for commercial purposes without our written permission.

We are responsible for the products we sell being as described and in good condition.

To the extent the law allows:

• our total liability for any order is limited to the value of the products in that order;
• we are not liable for indirect or consequential losses, or for delays caused by events beyond our control, such as courier disruptions, strikes, severe weather or government action;
• we are not liable for reactions caused by not following the feeding and transition guidance, or by health conditions we were not aware of.

Nothing in these terms limits any rights you have under the law of Pakistan.

We handle your personal information as described in our Privacy Policy.

These terms are governed by the laws of Pakistan. Any dispute will be handled by the courts of Karachi.

We may update these terms from time to time. The version that applies to your order is the one on this page when you placed it.